Cancellation Policy
Due to our commitment to pay our staff competitive wages, we cannot make exceptions to our cancellation policy. All cancellations must be received in writing via email. The refund rate will be based on the date we receive your written cancellation.
- Should you choose to cancel an Evening or Day Tour…
- With 15 days or more notice, you will receive a full refund minus a $30 administrative handling fee.
- 14-8 days notice you will receive a %75 refund
- 7-5 days notice you will received a %50 refund
- 4 days or less no refund will be issued
Should you choose to cancel a Multi Day or Overnight Tour…
- With 60+ days prior to the trip date, full-refund of all payments to participants minus a $30 administrative handling fee.
- 31-60 days notice you will receive a 50% refund
- 15-30 days notice you will receive a 25% refund
- 14 days (2 weeks) prior to the trip date the full amount will be charged and no refunds will be issued.
Moondance Sea Kayak Adventures (MDSKA) reserves the right to cancel or postpone any trip prior to departure for any reason whatsoever. Although rare, cancellations are generally due to wind, weather or other circumstances that are out of our control and you will always be notified. The refund of all payments received shall release MDSKA from any further liability, including expenses incurred by participants in preparing for the trip. MDSKA strongly recommends that you purchase travel insurance to offset unforeseen cancellation penalties, medical and evacuation expenses. If MDSKA cancels a trip due to weather/safety concerns your deposit is valid on any of our other tours and we will do our best to reschedule your tour. If we are unable to reschedule you will receive a full-refund.
Weather Related Cancellation Policy
Moondance Sea Kayak Adventures is based in the beautiful PNW, known for its diverse and sometimes unpredictable weather patterns. Given our status as a small business, we have limited resources and depend on consistent bookings to maintain the livelihood of our staff and operations. Therefore, we are unable to offer cancellations solely due to rain. Our trips are designed to run in various weather conditions to provide an authentic and immersive PNW experience.
Rest assured, safety is our highest priority. In the event of extreme weather, and unsafe paddling conditions such as gale winds, severe storms or other hazardous situations, we will cancel the trip to prioritize your safety. If we determine that it is unsafe to proceed with the trip, we will make every effort to reschedule, or issue a refund.
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