Our Commitment of Health & Safety
By nature our sea kayaking trips have always specialized small groups, focusing on our customer needs, attention to detail and cleanliness. We want to ensure our guests that we always adhere to the highest cleanliness and safety practices. During this current outbreak, we want you to know that we are stepping up and working to go above and beyond to keep our guides and our guests healthy. Please see some of our pre-existing and updated policies we have in place to help protect all of us.
Cancellation & Refund Policy
Payment is due in full to secure reservations for Day/Evening Tours and 50% Deposit due for multi-day tours provided by Moondance Sea Kayak Adventures. A non-refundable $30 handling fee applies to all Moondance reservations. All cancellations must be postmarked and received in writing. The refund rate will be based on the date we receive your written cancellation.
If you cancel an Evening/Night/Day or Wild Foraging Educational Tour within 15 days or more you will receive a full-refund minus a $30 administrative handling fee. Fourteen to Eight days notice you will receive a full refund less 15% of the trip total as an administrative fee plus the non-refundable $30 administrative fee. Nine to five days notice 50% refund and four days or less the full amount is retained and no refunds will be issued.
Overnight Trip Cancellation Penalties: 50% Deposit Required at time of booking. All overnight trips are subject to $100 non-refundable deposit.
- 60+ days prior to the trip date, full-refund of all payments to participants less $30 administrative handling fee.
- 31-60 days notice 50% refund retained to Moondance.
- 15-30 days notice 75% of trip charged to participants.
- 14 days (2 weeks) prior to trip date the full amount will be charged and no refunds will be issued.
Moondance Sea Kayak Adventures reserves the right to cancel or postpone any trip prior to departure for any reason whatsoever. Although rare, cancellations are generally due to wind, weather or other circumstances that are out of our control and you will always be notified. The refund of all payments received shall release Moondance Sea Kayak Adventures from any further liability, including expenses incurred by participants in preparing for the trip. MSKA strongly recommends that you purchase travel insurance to offset unforeseen cancellation penalties, medical and evacuation expenses. Each Participant is required to fill out a liability release form and medical form (for overnight trips) provided to you prior to trip departure.