Moondance Covid-19 Response

Moondance Kayak Response to COVID-19

*Updated 5/14/2020

As a past, present, or prospective guest with Moondance Sea Kayak Adventures, you are part of our family and you should know the health and safety of our guests and staff is our top priority.

 

Cancellation of Moondance Kayak Overnight Kayak Tours

In the primary interest of protecting the health and safety of our guests and employees, and to abide by federal, state and local directives regarding social distancing and staying close to home we are considering cancellations of upcoming trips approximately 3 weeks prior to departure. In some cases, as the current situation continues to evolve, we may delay making a determination until 14 days prior to departure.

 

Cancellation of Moondance Kayak Day/Evening Tours

Here in Washington State we are operating on a phased approach to re-open businesses. Once we’ve been cleared to open our doors there is still work to be done to ensure safety and health of all of our stakeholders prior to running our day trips. We will consider cancellations of day/evening tours for upcoming trips approximately 1 week prior to departure. Any trips that are cancelled by Moondance will be fully refundable.

 

Like many in the tourism industry, our small family-owned business and employees are being hit hard by this. We know this is likely a difficult time for you, as well, and our hope is to also do right by our valued guests. Please contact us directly if you have a concern regarding your pre-booked kayak multi-day kayak tour.

When we are allowed to get back to work

When we do return to running trips later this season, per our enhanced screening protocols, we may (at our discretion) decline service to a guest and/or remove a staff member from the schedule under the following circumstance:

  • If a guest or guide has been in close contact with someone (within approximately 6 feet for any sustained period of time) of a person known to have COVID-19 within the 14 days prior to the scheduled trip.

  • If a guest or staff member develops flu-like symptoms (a fever, cough, and shortness of breath) during the 14 days prior to a scheduled trip.

  • Group sizes will strictly adhere to a 1:8 guest to guide ratio per trip to stay under 10 people total until further notice, private trip options will also be available. 

  • All guests must adhere to Social Distancing with 6ft between other people and are encouraged to bring a face mask for themselves.

  • Employee’s will no longer greet guests with a hand-shake or hugs at the end of the trip (as many of us feel like family by the end) but please know we still appreciate you and are excited to meet you! 

  • We will have an enhanced protocol and procedure manual for all staff and guides that includes up-to-date operational information and any changes recommended by CDC or State health officials.

Of course, most of these measures require self-identification so we may ask all guests and staff to sign and/or verbally state a declaration of health until further notice. We will continue to update our protocols as the situation evolves and more information becomes available. 

We are using resources from the following agencies to help inform our decision making at this time:

 

Frequently Asked Questions (FAQ):

 

What will Moondance do to ensure social distancing?

  • Group sizes will strictly adhere to WA State Recommended group sizes based on what phase the state and county are operating in. As always, we will never go over a 1:8 guest to guide ratio.

  • Added Private trip options so that “family units” or “quarantine buddies” can go on their own trip without anyone outside their unit, besides their guide.

  • Groups will stay spread out (6 ft or more between each person) during land orientation and safety instruction. Guides will wear face masks when on land giving tutorials until further notice.

  • Due to the nature of sea kayaking our paddles help us social distance as we will have at least 7 feet side to side between boats when paddling.

  • Guests will meet staff at kayak launch locations, transportation will temporarily be unavailable on Lummi Island until further notice.

What sanitary measures does Moondance Kayak have in place?

  • As always, we will have plenty of hand sanitizer on each trip and keep it more available than ever to our guests.

  • Disinfectant spray on all kayak touch points & paddle touch points after every trip. For any equipment that bleach is not recommended to use (ie pfds) a gear aid shampoo solution will be used and gear will be hung to dry.

  • Each person will be assigned specific gear for their use during the trip and asked to have them keep in the cockpit of their kayak when not being used (on beach).

  • Guests will also be encouraged to bring their own hand sanitizer and face masks on any Moondance trip.

  • In some instances we may not be able to operate everyday to ensure gear can be disinfected properly prior to the next tour.

Will I need to wear a mask on your trips?

  • CDC recommends wearing a face covering in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores, pharmacies), especially in areas of significant community based transmission. 

  • Moondance trips meet at public and private launch locations. On our public launch locations (such as state parks or public land) we recommend wearing a face mask during our land orientation and keep them with you to wear again while loading gear at the end of the trip. Wearing a mask is a simple way for you to help us keep our guides protected, as they will be doing the same for you. Best practices for masks are still being developed and we will continue to follow any regulations put out by the CDC, WHO, Department of Health and Washington State regarding mask use.

  • Should masks be required:

    • Employees will be provided with a CDC approved mask that is kept clean.

    • Guests will provide their own mask for all tours.

    • Disposable masks and gloves will be available to guests

  • Please continue to check our policies on mask use as they are likely to change.

 

What information are you basing your policies on and where are you finding it?

 

We hope you’ll rest assured knowing that our standard procedures have long featured strict adherence to best practices for sanitation, disinfection of communal surfaces, and availability of hand washing/sanitizing stations. Take confidence in knowing our team is working extra hard to ensure we meet or exceed CDC and State guidelines on our trips as well as at our warehouse and office.

 

As always, the safety of our guests and our staff is our primary concern. Please take necessary precautions to protect yourself before your trip and when traveling, and if you meet any of the criteria for our enhanced screening for COVID-19, please contact us immediately. If you are 60 or older, or if you have a chronic medical condition such as heart disease, lung disease, or diabetes, please feel free to give us a call and know that we advise you to contact your medical team for a recommendation of your participation on our trip. To provide for some additional flexibility during these uncertain times, we’ve modified our cancel/transfer policies for many of our trips, which will allow you, under certain criteria, to transfer your trip payments to a future departure with no added fees. 

All things considered, we remain optimistic about the 2020 season, which will be our 18th year as a female owned kayak outfitter here in Washington State. We thrive on serving our guests high quality outdoor experiences and we hope to continue to do so for many more years to come. We believe being out on the water, away from the crowds, represents a welcome refuge from the hectic nature of our day-to-day lives. 

From all of us at Moondance Kayak (both past and present) thank you for your support and love always, and especially now while we all adapt to a new normal. We look forward to welcoming you on a trip with us and spending time benefiting from nature’s healing qualities. It’s what we live for and it’s also our livelihood. Paddle high fives to you all and we hope to see you this summer! Until then, stay healthy. Thank you in advance for your sympathy, patience and support.

 

All the best to you and yours,

 

Kristi Kucera – Owner/Operator, Moondance Sea Kayak Adventures 

 

Questions about our COVID-19 Response or Guided Tours please contact us at (360) 738-7664 or send us an email at info@moondancekayak.com